INFORMATION

Privacy

Draft to be completed and reviewed by a legal professional: this text is not a final legal document.

This is a translation for convenience. The French version is the legal reference, and this site operates under French and EU data protection law (GDPR).

Data we collect

  • Account: contact name, e-mail, phone, organization (legal name, SIRET/RNA, VAT number, role).
  • Orders: delivery address, items, payment method, purchase order number.
  • Quote requests: contact details and project description.

Purpose

Managing accounts, orders, invoicing, after-sales support and quote requests.

Sub-processors

  • Stripe: card payment processing.
  • Resend: transactional e-mails (order confirmation, quotes, invoices…).
  • Cloudflare R2: hosting of product images and PDF documents.
  • Plausible: audience measurement (see below).

Cookies and audience measurement

The site only uses a session cookie, required to stay logged in. Your cart is stored in your browser.

Site traffic is measured with Plausible, a tool that sets no cookie and collects no identifying personal data (no IP address or stored identifier) — in line with French data protection authority (CNIL) guidance, this audience measurement does not require prior consent. It also covers a few anonymous steps of the purchase journey (add to cart, quote request, order), without any personal data attached.

Retention periods

  • Customer account: for the duration of the business relationship, then 3 years after the last contact.
  • Orders and invoices: 10 years, as required by French accounting law.
  • Quote requests not converted into an order: 3 years.
  • Newsletter subscription: until unsubscribed.
  • Site administration audit log: 3 years.

Your rights

You can download all of your data at any time from your account (the « Mes données » section of your settings), or request deletion of your account from the same page. Your orders and invoices are then kept, as required by accounting regulations; only your profile information is deleted.

For any other request (rectification, restriction, objection) or if you can't access your account, write to [contact e-mail to be completed]. You also have the right to lodge a complaint with the French data protection authority (CNIL, cnil.fr) if you believe your rights are not respected.